British Telecom (BT) is one of the UK’s leading telecommunications and broadband providers, offering a wide range of services to households and businesses. Whether you’re looking for ultra-fast fiber broadband, reliable landline services, or top-tier TV and mobile plans, BT has a solution for you.
In this complete guide, we’ll explore everything BT offers, break down each service, and show you how to get started and make the most of your BT experience.
BT Overview
Founded in 1846, BT has grown into one of the most recognized names in UK telecommunications. BT Group serves millions of customers across broadband, TV, mobile, landline, and business services. They also operate EE, the UK’s largest mobile network.
BT Broadband
Types of Broadband Available:
BT Full Fibre (Fibre to the Premises – FTTP)
Ultrafast speeds up to 900 Mbps, ideal for streaming, gaming, and smart homes.BT Fibre (Fibre to the Cabinet – FTTC)
Superfast broadband with speeds up to 80 Mbps. Great for everyday use.BT Halo
Premium packages that combine broadband, mobile data backup (with EE), and advanced customer service.
How to Use:
Check Availability: Use BT’s website to check which packages are available in your area.
Choose a Plan: Select a plan based on speed, budget, and extras like security or Smart Hub 2.
Installation: A BT engineer may install Full Fibre. Standard fibre can often be self-installed.
Manage Online: Use the My BT app to manage usage, billing, and troubleshoot issues.
BT Landline
BT offers traditional landline services with a range of call plans, including:
Pay as You Go
Evening & Weekend Calls
Unlimited Anytime Calls
Many BT broadband packages include landline services, and new installations are now moving toward Digital Voice, which works via broadband.
How to Use:
Plug your phone into the BT wall socket or Smart Hub (for Digital Voice).
Use the My BT app to manage call features like voicemail, call blocking, or call diversion.
BT TV
BT TV offers flexible packages with a range of content:
NOW Entertainment, Sky Cinema, and Sky Sports
Netflix, Amazon Prime Video, Discovery+
BT Sport (rebranded as TNT Sports)
You can also pause, rewind, and record live TV using the BT TV Box Pro.
How to Use:
Choose a Package: Bundle TV with broadband to save.
Install BT TV Box: Connect to your Smart Hub and TV.
Add-ons: Customize with NOW passes, Netflix, or TNT Sports.
Voice Control: Use your remote to search for shows.
BT Mobile
BT Mobile runs on EE’s award-winning network and offers:
SIM-only plans
Family SIM deals
5G-ready phones and data
Wi-Fi hotspots across the UK
Note: BT Mobile is gradually merging with EE. New customers may be redirected to EE plans.
How to Use:
Order a SIM or phone online.
Activate your SIM via the BT app or online.
Manage your data and usage via the My BT app or BT website.
BT for Business
BT Business provides solutions for companies of all sizes:
Business broadband and leased lines
VoIP phone systems
Cloud and IT services
Mobile plans for staff
Cybersecurity solutions
BT’s business support team also offers 24/7 help and dedicated account managers.
BT Smart Home and Extras
BT Smart Hub 2 – Powerful router with intelligent Wi-Fi
Complete Wi-Fi – Whole-home mesh coverage
BT Virus Protect – Security software included in most packages
Parental Controls – Easy-to-use web filters for safe browsing
How to Get Started with BT
Visit BT.com
Check availability by entering your postcode.
Compare packages and select the one that suits your needs.
Place your order and book an installation date (if needed).
Set up your BT account to access billing, support, and services.
Managing Your BT Services
Use the My BT App (available on iOS and Android) to:
View and pay bills
Track your usage
Book and manage appointments
Get technical support
Upgrade or add services
BT Customer Support
Phone: 0800 800 150 (free from a BT landline)
Live Chat: Available on the BT website
Help Portal: https://www.bt.com/help/
Social Media: Twitter @bt_uk, Facebook @BTUK
Final Thoughts
BT offers a full ecosystem of telecommunications and digital services to meet the needs of homes and businesses. Whether you want lightning-fast broadband, flexible TV options, or reliable mobile coverage, BT delivers—with excellent coverage and award-winning support.
Tip: Bundle broadband, TV, and mobile services to get the best value—and don’t forget to check for seasonal deals and loyalty discounts.